Cancellation of Orders & Returned Goods

Smampy’s Corner must be notified by e-mail of any damaged deliveries or missing items within 24 hours of the delivery date, otherwise, responsibility cannot be accepted for credit or replacement. Goods that have been personalised by Smampy’s Corner, at the customer’s request cannot be cancelled. 

The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.

Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).

Your right to return or cancel goods to us does not apply to any items that have been personalised specifically for you.

Policy for Faulty Goods

If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

Any refunds can take up to 21 days to process.

We will take any reasonable steps to make your order perfect.

How do I Notify You

You should email us at hello@smampyscorner.co.uk to notify us of your return and explain the reason why so we can record the delivery. 

When sending returns please address the package to:

Smampy’s Corner
Returns Department
4 Woodland Road
Darlington
DL3 7PJ

Please ensure your package is returned within the 14 day limit.